Return and Refund Policy

Last Updated: August 16, 2026

At Do It Customs, most products are custom-made, personalized, embroidered, or printed specifically for each customer. Because we purchase merchandise and materials specifically to complete individual orders, our cancellation and refund policies differ from those of stores selling standard, ready-to-resell merchandise.

Please review this policy carefully before placing your order.

24-Hour Order Cancellation Policy

You may cancel an order for a full refund within 24 consecutive hours from the time the order was placed.

The 24-hour cancellation period begins at the exact date and time your order is submitted and payment is completed. It is a 24-hour period, not one business day.

For example, if an order is placed at 3:00 PM on Monday, the cancellation request must be received by 3:00 PM on Tuesday to qualify for a full refund.

To cancel an order, contact Do It Customs as soon as possible through our Contact Us page or by replying to your order confirmation or other order communication.

The cancellation request must be received within the 24-hour cancellation window.

If your cancellation request is received within the first 24 hours, Do It Customs will issue a full refund of the order.

After the 24-Hour Cancellation Window

Once 24 hours have passed from the time an order was placed, customer-requested cancellations are no longer eligible for a refund.

Do It Customs purchases or commits to inventory, blank merchandise, supplies, and other materials specifically for customer orders. Artwork preparation, embroidery digitizing, design work, product procurement, or other order preparation may also have begun.

For this reason, after the 24-hour cancellation period has expired, an order is considered committed and cannot be canceled for a refund simply because the customer:

  • Changes their mind
  • No longer needs the order
  • Ordered the wrong size, color, quantity, or product
  • Finds another product or supplier
  • Changes an event, business, school, or team plan
  • Decides not to proceed with customization
  • Fails to respond promptly to proof requests or other order communications
  • Otherwise decides they no longer want the merchandise

This applies even if the finished merchandise has not yet been produced or shipped, because inventory, materials, services, and production resources may already have been purchased, reserved, or committed specifically for the order.

This 24-hour cancellation policy does not limit any cancellation, refund, or other remedy that Do It Customs is required to provide under applicable law.

Custom & Personalized Items Are Final Sale

Custom, personalized, embroidered, and printed products are made specifically according to the selections, information, artwork, and approvals provided by the customer.

Customers have the 24-hour cancellation period described above to cancel an order for a full refund.

After that 24-hour period has expired, custom and personalized orders are final sale except when there is a verified production error or defect attributable to Do It Customs, or when a refund or other remedy is otherwise required by applicable law.

We do not accept returns, exchanges, or provide refunds after the cancellation period for:

  • Change of mind
  • Ordering the wrong size
  • Selecting the wrong garment or product
  • Selecting the wrong product color
  • Incorrect information supplied by the customer
  • Spelling, names, dates, numbers, or wording approved by the customer
  • An incorrect logo or artwork file supplied or approved by the customer
  • Design placement, colors, wording, or layout shown on and approved in the proof
  • Customer dissatisfaction with an element that was accurately represented in the approved proof
  • Items that no longer fit the customer’s needs after production
  • Duplicate or accidental orders not canceled within the 24-hour cancellation period
  • Other customer-requested customization that was produced according to the approved proof

Please carefully review your order information when placing your order and carefully review your proof before approving it.

Proof Approval

A proof is provided for custom work before production so you have an opportunity to review your design.

It is the customer’s responsibility to carefully review the entire proof before approving it.

Once a proof has been approved, Do It Customs is authorized to produce the custom merchandise as shown.

Proof approval does not create a new cancellation period or extend the original 24-hour cancellation window.

After the 24-hour cancellation window has expired, approval of the proof confirms that the design is final and production may proceed immediately.