Privacy Policy
Last Updated: August 16, 2026
Do It Customs respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, creating an account, uploading artwork, or placing an order.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you may have regarding your personal information.
Information We Collect
We may collect information that you voluntarily provide to us when you:
- Place an order
- Create or manage a customer account
- Request a custom apparel quote
- Submit a contact form
- Upload a logo, artwork, design, or other file
- Contact us regarding an order or project
- Subscribe to communications, if available
This information may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Business, school, team, or organization name
- Account information
- Order history
- Product selections
- Sizes, colors, quantities, and personalization details
- Logo files, artwork, images, or other uploaded files
- Messages and project information submitted through our forms
Custom Logos, Artwork, and File Uploads
When you upload a logo, artwork, image, or other file to Do It Customs, we may store that file as part of your quote request, customer record, or order.
Uploaded files may be used to:
- Review your custom apparel request
- Prepare artwork for printing or embroidery
- Create proofs or production files
- Digitize embroidery designs
- Produce your customized products
- Maintain approved artwork for future orders
Embroidery files created from your logo may be retained so that the same digitized design can be used for future orders.
Please do not upload confidential, sensitive, or personally identifying information that is not necessary for your customization request.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Provide custom apparel quotes
- Create customized and personalized products
- Communicate with you about your order or request
- Process payments
- Arrange shipping and delivery
- Provide customer service
- Maintain customer accounts and order history
- Prevent fraud, spam, or misuse of our website
- Improve our website, products, and services
- Maintain business, accounting, tax, and transaction records
- Comply with applicable legal requirements
We only collect information that is reasonably necessary to provide our products and services and operate our business.
Payment Information
Payments made through our website are processed through third-party payment providers.
Depending on the payment method you select, payment providers may collect information such as your card number, billing information, or other payment details.
Do It Customs does not intentionally store complete credit or debit card numbers on its own website servers. We may receive transaction information such as payment status, transaction identifiers, and other information necessary to process and document your purchase.
Payment providers maintain their own privacy and security practices.
WooCommerce and Customer Orders
Our online store uses WooCommerce to manage products, customer accounts, shopping carts, checkout, and orders.
When you purchase from us, information related to your order may be stored in our website database. This can include your name, contact information, billing and shipping addresses, products purchased, customization selections, order notes, and transaction information.
We use this information to process your order, provide customer service, maintain business records, and meet legal or accounting obligations.
Cookies and Website Technologies
Do It Customs may use cookies and similar technologies to help our website operate properly and improve your experience.
Cookies may be used for purposes such as:
- Remembering items in your shopping cart
- Maintaining customer login sessions
- Remembering website preferences
- Supporting checkout functionality
- Preventing fraud or spam
- Understanding how visitors use our website
- Measuring website performance and marketing activity
Some cookies are necessary for the website and online store to function correctly.
Your browser may allow you to block, delete, or control cookies. Disabling certain cookies may affect how some portions of our website or checkout process function.
Analytics
We may use website analytics services, including Google Analytics, to better understand how visitors find and use Do It Customs.
Analytics information may include information such as:
- Pages visited
- Approximate location
- Device type
- Browser type
- Referral source
- Website interactions
- Time spent on pages
- IP address or similar technical identifiers
We use this information to understand website performance, improve the customer experience, and evaluate our marketing efforts.
How We Share Information
We do not sell customer personal information for money.
We may share information when reasonably necessary with service providers that help us operate our website and fulfill customer orders.
These providers may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Email service providers
- Website and ecommerce technology providers
- Analytics providers
- Security, spam prevention, and fraud prevention services
- Backup and data-storage providers
- Professional service providers such as accountants or legal advisors
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our business, customers, website, or legal rights.
Service providers may only receive the information reasonably necessary to perform the services they provide.
Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected.
Certain information may be retained for longer periods when necessary for:
- Order fulfillment
- Customer service
- Repeat orders
- Artwork and embroidery file retention
- Accounting and tax records
- Fraud prevention
- Legal compliance
- Resolving disputes
- Enforcing agreements
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account login information and passwords confidential.
Your Privacy Choices and Rights
Depending on where you live and the privacy laws that apply to you, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Ask how certain information has been used or shared
- Opt out of certain types of data processing when applicable
Some information may need to be retained when required for legal, accounting, security, fraud prevention, or transaction purposes.
To submit a privacy request, contact Do It Customs through our Contact Us page.
We may need to verify your identity before completing certain privacy requests.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
Do It Customs is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
Children’s Privacy
Do It Customs is not intended for children under the age of 13 to independently provide personal information or make purchases.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If we learn that personal information from a child has been collected improperly, we will take reasonable steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.
When changes are made, the revised policy will be posted on this page and the Last Updated date will be changed.
We encourage visitors and customers to review this Privacy Policy periodically.
Contact Do It Customs
If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact Do It Customs through our Contact Us page.
Do It Customs
Custom Apparel • Embroidery • Printing • Personalized Products