Shipping Policy

Last Updated: August 16, 2026

Thank you for choosing Do It Customs. Because many of our products are customized, embroidered, printed, or personalized specifically for each customer, orders may require production time before they are ready to ship.

Please review this Shipping Policy before placing your order.

Custom Orders Require Production Time

Most Do It Customs products are made or customized specifically for your order.

Production time and shipping transit time are two separate time periods.

Production may include:

• Reviewing your order
• Reviewing submitted artwork or logos
• Preparing a design
• Embroidery digitizing when required
• Creating and sending a proof
• Waiting for customer proof approval
• Ordering or preparing blank merchandise
• Printing, embroidering, or otherwise customizing the products
• Quality inspection
• Packaging the completed order

An estimated delivery or transit time provided by a shipping carrier does not include the time required to produce your custom order.

Proof Approval & Production Timing

Custom production does not begin until all information reasonably required to complete the order has been received and any required proof has been approved.

This may include:

• Payment
• Sizes and quantities
• Color selections
• Personalization information
• Logo or artwork files
• Customer responses to questions
• Approval of the final proof

If we are waiting for information or proof approval from the customer, the order timeline may be delayed accordingly.

Any production estimate provided for a custom order begins only after the information and approvals required to produce that order have been received, unless we specifically state otherwise in writing.

Customers should review and approve proofs promptly when working toward a particular deadline.

Production & Shipping Estimates

Any production, shipment, or delivery dates provided by Do It Customs are estimates unless we specifically state in writing that a particular date is guaranteed.

Production times may vary depending on:

• Order quantity
• Product availability
• Type of customization
• Artwork requirements
• Embroidery digitizing
• Complexity of the design
• Customer proof approval
• Supplier availability
• Seasonal order volume
• Other circumstances affecting production

We make reasonable efforts to complete and ship orders within the timeframe communicated for the order.

If we become unable to ship an order within an applicable promised shipping timeframe, we will handle the delay in accordance with applicable law, including providing any notice, cancellation option, or refund required by law.

Orders Needed for a Specific Date or Event

If you need an order for a specific event, opening, school activity, tournament, holiday, company event, or other deadline, please contact Do It Customs before placing your order.

Providing an event date or requested delivery date does not automatically create a guaranteed delivery date.

An order should not be considered guaranteed to arrive by a particular date unless Do It Customs expressly confirms that guarantee in writing.

We encourage customers to order as early as possible for time-sensitive projects.

Shipping Methods & Charges

Available shipping methods and charges may be displayed during checkout or communicated as part of a custom order or quote.

Shipping charges are based on factors that may include:

• Package size
• Package weight
• Destination
• Shipping method
• Number of packages required
• Carrier rates

Large or bulk orders may require more than one package.

Once an order has shipped, shipping charges are generally non-refundable except when the refund is required because of an error by Do It Customs or applicable law.

Shipping Confirmation & Tracking

When tracking information is available, it may be sent to the email address associated with your order.

Please allow time for a carrier’s tracking system to update after a shipping label is created or a package is accepted.

Creation of a shipping label does not necessarily mean the carrier has already scanned or transported the package.

Customer Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Please carefully review your:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

If you discover an address error, contact Do It Customs as soon as possible.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to a shipping carrier.

Incorrect or Incomplete Addresses

Do It Customs is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of:

• An incorrect address
• An incomplete address
• An unavailable recipient
• Failure to claim or accept the package
• Another delivery issue caused by information or circumstances attributable to the recipient

the customer may be responsible for the cost of shipping the order again.

Because custom and personalized merchandise generally cannot be resold, an order returned to us by the carrier due to a customer-provided address error does not automatically qualify for a refund.

If Do It Customs entered or used an address incorrectly despite the customer providing the correct address, we will take responsibility for correcting our error.

Changes After an Order Ships

Once an order has been transferred to the shipping carrier, Do It Customs may not be able to change the delivery address, redirect the package, or alter the selected shipping service.

If a carrier offers an address correction, intercept, redirection, or similar service, additional carrier charges may apply.

Charges resulting from a customer-requested address change may be the customer’s responsibility.

Carrier Transit Times

Delivery estimates provided by shipping carriers are generally estimates unless the particular carrier service expressly provides a delivery guarantee.

Once a package has been transferred to the carrier, circumstances outside our control may affect its transit time, including:

• Weather
• Severe storms or natural disasters
• Transportation interruptions
• Carrier staffing or operational delays
• Peak holiday volume
• Incorrect routing
• Local delivery conditions
• Other carrier-related disruptions

We cannot guarantee a carrier’s actual delivery time unless Do It Customs has specifically provided a written delivery guarantee.

However, we will reasonably assist customers when a shipment appears to be significantly delayed, lost, or damaged.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

• Verify that the shipping address on the order is correct
• Check around the delivery location
• Check with household members, employees, neighbors, front desks, mailrooms, or property managers when applicable
• Review any carrier delivery information
• Contact the shipping carrier when appropriate

If the package still cannot be located, contact Do It Customs so we can review the available tracking information and determine appropriate next steps.

A carrier’s delivery scan may be considered when evaluating a missing-package claim, but each situation will be reviewed based on the available information.

Lost Packages

If tracking indicates that a package may have been lost during transit, please contact Do It Customs.

We may work with the shipping carrier to open a trace, investigation, or claim when appropriate.

Carrier investigations can take time and may need to be completed before a replacement, refund, or other resolution can be determined.

Nothing in this policy limits any remedy that must be provided under applicable law.

Shipping Damage

Please inspect your order after delivery.

If an item or package appears to have been damaged during shipping, contact Do It Customs promptly and retain:

• The damaged item
• The shipping box or mailer
• Packaging materials
• Shipping label
• Photographs of the package
• Photographs of the damaged merchandise

These materials may be necessary to document a carrier claim.

Please do not discard damaged merchandise or packaging until we have reviewed the issue or advised you that it is no longer needed.

Manufacturing or Customization Problems

Shipping damage is different from a production or customization error.

If the merchandise arrives safely but there is an issue such as incorrect embroidery, incorrect printing, improper personalization, a materially crooked logo, or another production defect, please refer to our Return & Refund Policy.

Production-error claims are subject to the terms and claim period stated in that policy.

Multiple Packages & Partial Shipments

Some orders, particularly larger business, school, team, or group orders, may be shipped in more than one package.

Packages from the same order may:

• Have separate tracking numbers
• Be accepted by the carrier at different times
• Travel through different carrier facilities
• Arrive on different days

Receiving one package does not necessarily mean that all portions of an order have been delivered.

Please review all tracking information provided for your order before reporting missing merchandise.

Product Availability

Although we make reasonable efforts to maintain accurate product availability information, apparel styles, sizes, and colors may occasionally become unavailable from manufacturers or suppliers.

If an item required for your order becomes unavailable, we may contact you to discuss an appropriate alternative.

We will not substitute a materially different product for a custom order without appropriate customer authorization.

If we cannot provide the ordered merchandise and an acceptable alternative cannot be arranged, we will provide any cancellation or refund required for the affected unfulfilled merchandise.

Refused & Undeliverable Packages

Custom merchandise that is refused by the recipient or returned as undeliverable does not automatically qualify for a refund.

If the package is returned to Do It Customs, we will review the reason for return and contact the customer when appropriate.

Additional shipping charges may apply if the package must be shipped again due to circumstances attributable to the customer or recipient.

This does not apply when the delivery problem resulted from an error by Do It Customs.

Shipping Destinations

Shipping destinations and available shipping services are determined by the options offered by Do It Customs at checkout or through an individual quote.

If your desired destination or shipping method is not available, please contact us before placing your order.

Combining Our Shipping & Return Policies

Our Shipping Policy explains how orders are produced, shipped, and delivered.

Our Return & Refund Policy separately governs:

• Custom and personalized final-sale items
• Proof approvals
• Production errors
• Defective merchandise
• Returns
• Replacements
• Refund eligibility
• The applicable production-error claim period

Please review both policies before placing a custom order.

Contact Do It Customs

If you have questions about shipping, tracking, a delivery problem, or a time-sensitive order, please contact Do It Customs through our Contact Us page.

When contacting us about an existing order, please include your order number whenever possible.

Applicable Consumer Rights

Nothing in this Shipping Policy is intended to eliminate, restrict, or waive any right or remedy that cannot legally be eliminated, restricted, or waived under applicable federal, state, or local law.